Episode 13: Tips for Managing Angry Parents on the School Bus
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About the episode
This episode of Weekly Cheat Sheet focuses on conflict resolution for school transportation professionals, exploring how to handle situations where a frustrated parent confronts a bus driver mid-route. Based on insights shared at a recent school transportation conference, the episode highlights key de-escalation techniques, communication strategies, and the importance of setting clear boundaries to protect student safety and driver well-being. It’s a timely look at the real-world challenges drivers face and how preparation and professionalism can make all the difference.
